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Customer Success Coordinator

Job Type

Full Time



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About the Role

We are seeking a proactive and dynamic Customer Success Manager to join our team. In this role, you will be pivotal in onboarding new customers, configuring SAAS platforms, coordinating marketing programs, and assisting clients in achieving their sales and marketing objectives. Your primary goal will be to ensure customer satisfaction and success by delivering exceptional service and tailored solutions.

Key Responsibilities:

  • Customer Onboarding: Guide new customers through the onboarding process, ensuring a smooth transition and understanding of our services.

  • SAAS Platform Configuration: Configure and customize SAAS platforms to meet customer needs, ensuring optimal functionality and user experience.

  • Marketing Program Coordination: Collaborate with marketing teams to develop and implement effective marketing programs that align with client goals.

  • Client Assistance: Work closely with clients to understand their sales and marketing objectives, providing strategic advice and solutions to achieve desired outcomes.

  • Relationship Management: Build and maintain strong, long-lasting customer relationships, acting as the main point of contact and liaison between the customer and our company.

  • Feedback and Improvement: Gather customer feedback and work with internal teams to improve product offerings and service delivery.

  • Training and Support: Provide ongoing training and support to customers, ensuring they maximize the use of our services.

About the Company is a customer data marketing platform that offers a range of data-driven solutions for businesses. Our services include a datamining toolkit, data capture tools, and managed marketing services. We specialize in data ingestion, where customer data sources are integrated and cleaned for accuracy and relevance.

Our platform also offers tools for market targeting and efficiency, allowing businesses to create relevant offers and execute multi-channel marketing strategies. is designed to streamline decision-making, enhance marketing efficiency, and improve operational excellence through its customizable and secure data management system.

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